You Matter, the BOB ICB Hub serving staff in Oxfordshire & Buckinghamshire, has closed.

The covid pandemic funding used to set up the 40 Mental Health and Wellbeing Hubs across England has come to an end. We can now confirm that You Matter, the BOB ICB Hub serving staff in Oxfordshire & Buckinghamshire, has closed. For Oxford Health colleagues we will be providing some aspects of this service as part of the Oxford Health Occupational Health and Wellbeing offer. For colleagues not employed by Oxford Health, please see the signposting below for your Trust/Organisation’s wellbeing support services.

Thank you to all our BOB colleagues who helped us deliver such a successful service over the last two years – we wish you all the best in continuing to develop your own in-house staff support and wellbeing services.


Please use the signposting below to find alternative sources of support for specific problems or visit the NHS England support page:

Remember that your GP, 111 and Samaritans on 116 123 offer confidential support and advice to everyone, including NHS and Social Care staff.


There are also a number of other resources you can access.
Resources for getting support Name of service Description of the Service and further information
PHONE AND IN-PERSON RESOURCES Support for NHS staff only: Text FRONTLINE to 85258 for support 24/7.

For more information click: NHS England » Support available for our NHS people or go to

  Employee Assistance Programme (EAP) for each trust See your Trust intranet or ask your Wellbeing Champion
  Oxfordshire Mind Safe Haven


*Safe Haven Service provides an additional resource out of hours and an alternative to the hospital emergency department for people experiencing a crisis with their mental health.


Safe Haven referral line is open 7 days a week from 11.30am to 9.30pm.


*We are open for self-referrals and can provide face to face one to one, group and phone support. We might not have a space if people arrive at the venue without calling ahead.

Telephone number: 01865 903 037


  NHS 111 – Mental Health Helpline:
*Dial 111 and you will be taken via a number of push button options through to a health care advisor who will discuss your situation with you and pass your call on to a health care professional if it is appropriate to do so.


*Offer emotional support and a listening ear 24 hours a day, 365 days a year.

Call 0330 094 5717 (Local Charges Apply) or 116 123 (Free from any phone)

  Turning Point


*At Turning Point we know that drugs and alcohol can affect many areas of your life and successful treatment start with being there. We get to know you as a person, to understand what it is that you need to help you turn your life around. We work closely with other organisations in the county to ensure that help is there when you need it.

Please call 01865 261690 for more information.

  Sane Charity line


*Emotional and specialist information for those affected by mental health problems.


Telephone number: 0300 304 7000 (16:00 – 22:00) Email:

  Oxfordshire MIND Information Line


*For support and information about various services available in Oxfordshire.


Telephone Number: 01865 247 788   Mind Guide Website:




Text Shout 85258

*Shout is the UK’s first and only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.


Text: 85258 (24 hours a day, 7 days a week)              


  The Silver Line


*For people over 55 years of age, free confidential helpline, working in partnership with Age UK, to offer people over 55 years of age telephone friendship.


Telephone Number: 0800 470 8090 (24 hours a day, 7 days a week)




*Helpline for LGBT+ people to talk confidentially about anything that is on your mind, support people with a range of questions, whether this be for information or just to have someone to talk to.


Telephone Number: 0300 330 0630 (10:00 – 22:00 Monday – Sunday)



*The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day.


*Helpline for men in the UK who are down, have hit a wall for any reason, who need to talk or find out information and support.


Telephone Number: 0800 58 58 58 (17:00 – 00:00 every day)




PD and Me


* A website for those who have been newly diagnosed with a Personality Disorder to help them understand their diagnosis, have a place where there is a pool of resources and information around PD, discover where to find help, learn how to manage crisis, develop new coping skills, learn about treatment options and to hear from those with lived experience who you can relate to​.

  NHS Every Mind Matters *Having good mental health helps us relax more, achieve more and enjoy our lives more. We have expert advice and practical tips to help you look after your mental health and wellbeing.

  Mind – Suicidal Thoughts & Feelings


*Explains what suicidal feelings are, and what you can do if you feel suicidal. Also covers the causes, treatments and support options for suicidal feelings.


  Living Life To The Full


*CBT based website used by Healthy Minds Primary care service.


*Teaches a range of life skills that are based on the tried and trusted CBT approach, to aim to improve wellbeing and resilience as you go through the journey of life.

  MIND Guide


*This is a directory of services, apps and other help available to anyone who is worried about their own mental health and well-being or that of a friend or relative.
  Oxford Mindfulness


*For all mindfulness related questions locally and nationally.


(Can be found on your Apple or Android App Store)


Stay Alive


The Stay Alive app, developed by Grassroots Suicide Prevention, is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

The app includes:

  • A safety plan with customisable reasons for living
  • A LifeBox where you can store photos and memories that are important to you
  • Strategies for staying safe and tips on how to stay grounded when you’re feeling overwhelmed
  • Guided-breathing exercises and an interactive Wellness Plan

The app also links you directly to local and national crisis resources, with space to add in your own as well.

Download the Stay Alive app from your app store.

Grassroots Suicide Prevention empowers people to help saves lives from suicide through connecting, educating, and campaigning nationally.

  Bright Sky



Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.

The app is also available to use in Polish, Punjabi and Urdu.

For more information, please see details and advice about using the app in your app store:

Further Bright Sky support is also available under our Support Now section titled ‘Finding calm amongst the chaos‘.

  WorkLife Central



WorkLife Central’s programme offers expertise and support to help you balance work with home life.

WorkLife Central has offered their online programme of support and resources to NHS employees without charge until 31 March 2024.

The programme consists of a curated collection of positive and practical support for working parents, delivered through expert-led webinars/seminars, advice, peer insights, online articles, blogs and podcasts. All WorkLife Central content is relevant for working parents and carers, spanning careers, wellbeing and parenting topics. Their aim is to help working parents and those with caring responsibilities develop skills, enhance family life, improve wellbeing and support work / life balance.

These resources can be accessed remotely by all NHS employees:

  • The full Live Programme – live webinars, workshops, support groups and ‘ask the expert’ sessions delivered by expert speakers, streamed at 12.30pm GMT, spanning careers, wellbeing, resilience, parenting, inclusion and workplace topics.
  • On Demand Programme – ready-to-view videos, webinar recordings and bitesize video shorts, which you can access at your convenience in your own time.
  • The WorkLife Central Library: A rich collection of online content published weekly through a library of Expert Advice articles, WorkLife Stories podcast series discussing views and perspectives on relevant topics, and a popular blog series  sharing experiences of working parents.

How NHS staff can get access

  • Access: WorkLife Central
  • Complete your registration using your work email address.






Headspace is a science-backed app in mindfulness and meditation, providing unique tools and resources to help reduce stress, build resilience, and aid better sleep.

They have now extended their free offer and are offering free access to all NHS staff with an NHS email address until 31 December 2023.

How NHS staff can get access

  • Access: Headspace
  • You will need to use your NHS email address to sign up
  • Download the Headspace app from your app store
  • Access their FAQ’s and support for more information


Unmind is a mental health platform that empowers staff to proactively improve their mental wellbeing. Using scientifically backed assessments, tools and training you can measure and manage your personal mental health needs, including digital programmes designed to help with stress, sleep, coping, connection, fulfilment and nutrition.

They have now extended their free offer and are offering free access to NHS staff until the 31 December 2023.

How NHS staff can get access

  • Access: Unmind
  • Sign up with your NHS email address
  • Download the Unmind app from your app store
  • Your organisation name is ‘NHS’ – if you do not see your NHS email domain please contact and include your email domain.
  Zero Suicide Alliance


Zero Suicide Alliance provides you with a range of free online learning sessions that provide you with a better understanding of the signs to look out for and the skills required to approach someone who is struggling, whether that be through social isolation or suicidal thoughts.


Welcome to the Zero Suicide Alliance (ZSA)



Cruse Bereavement Care


*Family and friends can be good people to talk to but, for many reasons, you might want to find another sympathetic ear. Our Bereavement Support Volunteers (BSVs) have experience of helping people through grieving; they have been trained to listen and help you work your way through the emotional work of grief.

  Age UK



Coping with the death of a loved one can be extremely hard. You may be dealing with lots of different emotions, finding it hard to process them and having difficulties moving on.

Bereavement – Find support with coping | Age UK

  Child Bereavement UK



We help children, young people, parents, and families to rebuild their lives when a child grieves or when a child dies.

Child Bereavement UK

or Call our Helpline 0800 0288 840

  Hospice UK



What should I say? It can be very difficult to know what to say or do when someone you know has lost someone close. We often want to offer support.

Many people rely on friends and relatives to support them through a bereavement, but there are different types of services and information available that can also help if you need them.

I need support with a bereavement | Hospice UK



Oxfordshire Domestic Abuse Line


0800 731 0055
  National Domestic Abuse Line   (Open 24/7) 0808 200 0247
  Reducing the Risk 
  Men’s Advice Line For male survivors of domestic abuse 0808 801 0327
  National LGBT and Domestic Abuse Line 0800 999 5428
  Oxfordshire Sexual Abuse & Rape Crisis Centre


*OSARCC is an inclusive organisation which actively challenges discrimination in all its forms, including but not limited to discrimination based on race, religion, sexuality, disability, age, and class. We welcome contact from survivors from all walks of life, including women who sell sex and trans women.


Survivors UK (for Male Sexual Abuse)


*We know male sexual abuse has profound effects on those who experience it and can deeply affect their mental health and relationships.



Connection Support – Oxfordshire  

*Our team can support you through life’s challenges from the complex to the every-day situations you find yourself in. You may be facing homelessness, unable to keep up with rent payments, need someone to accompany you to an important meeting that could affect your future or need advice to complete a form for benefits.



Citizens Advice Bureau


*Can help with creating budgeting tools, your rights, explaining debt relief orders etc


Tel: 0344 245 1289


*Advice line is open on weekdays 09:30 – 16:30, offices currently closed due to Covid-19, there are web chat and email services via the public website, if someone is available a web chat window will pop up.

  Step Change


*They offer free debt advice and practical debt solutions; debt management plans, debt relief orders, Individual voluntary arrangements, Covid payment plans and bankruptcy advice.


Tel: 0800 138 1111 or 0800 054 6734


Open Monday – Friday 08:00 – 20:00 and Saturday 08:00 – 16:00

  MoneyHelper Service NHS telephone support line
0800 448 0826NHS people can call this support line, provided by the MoneyHelper Service, for free and impartial money guidance.Monday to Friday, 8am to 6pm.


Benefits for Better Mental Health


*We know that it’s sometimes confusing figuring out what you can claim for, and how. But don’t worry – that’s why we have a dedicated benefits service, known as Benefits for Better Mental Health (BBMH). Our BBMH team are accredited in this area, and can help you with:

  • Benefits health checks: to ensure you are getting the benefits you are entitled to
  • Claims: we can support you with claiming and maintaining your benefits, including the necessary letters, forms, journal updates, and phone calls
  • Appeals: we’re happy to represent you at appeals and challenging decisions.

If you need support with anything mentioned above, please contact the BBMH team who will then get back to you to organise a call or face-to-face meeting with you, from their offices in Manzil Way, Oxford.

You can get in touch by calling 01865 247 788

Monday to Thursday, 9.30am – 4.30pm

Friday, 9.30am – 4.00pm

Or by emailing

Non-urgent advice: REACT Mental Health

REACT Mental Health wellbeing conversation training is an initiative that provides attendees with the tools and confidence to have wellbeing conversations with people in their teams and community. This training is available to staff across the NHS Trusts, SCAS, Social Care and Primary Care within Buckinghamshire, Oxfordshire and Berkshire West.




Page last reviewed: 4 July, 2023